Frequently Asked Questions

Issues and solutions for PDF to Word conversion:

Complex layout: PDFs with complex tables or many images may not convert perfectly.

Scanned PDFs: Image-based scanned PDFs have poor text recognition and lower conversion quality.

Font issues: Special fonts or symbols may cause character corruption.

Solution: Check original PDF quality and use clean, text-based PDFs for better results.

PDF merge file order is determined by upload sequence:

Upload order: First selected file goes to front, last selected file goes to back.

Change order: Re-select and upload files in desired order.

Filename order: Merge order is based on selection sequence, not filename.

Verification: You can check the order in the uploaded file list.

PDF compression and quality management:

Compression level: File size reduction and quality are inversely related.

Image quality: PDFs with high-resolution images may have significant quality loss during compression.

Text quality: Text is mostly compressed without loss.

Recommendation: Avoid compression for print or important documents, use moderate compression for web sharing.

Methods to improve background removal quality:

Image quality: Use high-resolution, sharp images.
Contrast: Higher color contrast between subject and background works better.
Simple backgrounds: Simple backgrounds have better removal accuracy.
Hair/fur: Complex boundaries are challenging even for AI. Try multiple times.

Image quality optimization methods:

• Original quality: Use high-resolution original images whenever possible.
• File format: PNG format has less quality loss than JPEG.
• Size ratio: Enlarging beyond original size may reduce quality.
• Compression settings: Our system is configured to preserve quality as much as possible.
• Recommendation: Vector formats (SVG) have no quality loss when resizing.

Supported image formats:

• JPEG (.jpg, .jpeg): Fully supported format suitable for photos
• PNG (.png): Supports transparency, optimal for high-quality images
• GIF (.gif): Supports animation, suitable for simple graphics
• WebP (.webp): Modern format with small size and high quality
• SVG (.svg): Vector format with no quality loss when scaling
• BMP (.bmp): Basic bitmap format support

Customs clearance code information:

• Definition: Personal customs clearance code is a unique number for identity verification when purchasing overseas.
• Format: 13-digit number starting with P (e.g., P123456789012)
• Issuing authority: Official number issued by Korea Customs Service.
• Purpose: Required for customs procedures when purchasing from overseas online shopping malls.
• How to obtain: Can be issued after identity verification on the Korea Customs Service website (customs.go.kr).
• Validity: No separate expiration date, but reissuance is required when personal information changes.

Privacy protection policy:

• Immediate deletion: All input information is immediately deleted after verification.
• No storage: No personal information is stored on the server.
• Log records: Only IP addresses and access times are kept for 1 month for security purposes.
• Encryption: All communications are transmitted encrypted via HTTPS.
• No third-party sharing: Collected information is not provided to third parties.

Supported browsers:

• Chrome: Version 80 or higher (recommended)
• Firefox: Version 75 or higher
• Safari: Version 13 or higher
• Edge: Version 80 or higher
• Mobile: Mobile browsers are supported but PC environment is recommended.
• Internet Explorer: Not supported.

Causes and solutions for slow processing:

• File size: Larger files take longer to process.
• Server load: Processing may be delayed when many users use simultaneously.
• Network: Please check your internet connection.
• Complexity: Files with many pages or complex content take longer.
• Recommended time: Generally 1-2 minutes for 5MB files.

Mobile support status:

• Basic support: All features work on mobile devices.
• Responsive design: Optimized for different screen sizes.
• File selection: Can select directly from gallery or camera.
• Performance limitations: Large file processing may be slower than PC.
• Recommended environment: PC environment recommended for complex tasks.

Clear guidance on service costs:

• Completely free: All features are provided without restrictions for free.
• No hidden costs: No registration fees, subscriptions, or additional charges.
• Ad revenue: Service operating costs are covered through advertising.
• No premium plans: No separate premium plans or paid features.
• Continued provision: We plan to maintain free service in the future.

File security policy:

• Immediate deletion: All files are automatically deleted from the server after processing.
• HTTPS encryption: All file transfers are encrypted via SSL.
• Server security: Protected by latest security patches and firewall.
• Access restriction: Only the uploader can access the files.
• Log management: Logs containing personal information are not stored.
• Recommendation: Do not upload important personal or confidential information.

Registration policy:

• No registration required: All features can be used without registration.
• Immediate use: You can use tools immediately after accessing the site.
• Minimal personal information collection: Only minimal information is requested when necessary.
• Convenience: Quick work without cumbersome procedures.

Usage limit policy:

• No usage limits: No daily usage restrictions.
• File count: The number of files that can be processed at once varies by tool.
• File size: Up to 100MB per individual file is supported.
• Fair use: Temporary restrictions may apply for excessive use to ensure server stability.
• Commercial use: Personal use is free, but please contact us separately for large-scale commercial use.

How to request features:

• Requests welcome: We always welcome user feature suggestions.
• Contact method: Send detailed requests to customer service (gooodlux@naver.com).
• Review process: We comprehensively review technical feasibility and user demand.
• Development priorities: Features requested by many users are prioritized for development.
• Update notifications: New features are announced through site notices.

Error resolution methods:

• Page refresh: Try F5 key or browser refresh first.
• Clear browser cache: Delete cache and cookies then try again.
• Different browser: Try the same task in a different browser.
• File check: Verify the file to upload is not corrupted.
• Customer support: If problems persist, contact customer service with the error message.
• Screenshot: Attaching screenshots of error screens enables faster resolution.